Phone Call of the Week

You probably know that I work for a veterinarian’s office, and many days I spend my time at the front desk.  I now present:  The Phone Call of the Week.


(Phone ringing)

YoursTruly:  Thank you for calling Dr. Doofus’s office.  This is ruthrawls.

Caller:  I’d like to make an appointment for my dog to get a rabies shot.

YoursTruly:  If you are interested, we have a low-cost clinic every Wednesday afternoon by appointment.  A rabies shot will be $7.00.

Caller:  OK, how much will it cost?

YoursTruly:  It. Will. Cost. Seven. Dollars.

Caller:  OK, do I need an appointment?

YoursTruly:  Yes.  Ma’am.  Youneedanappointment.

Caller:  OK, I’d like to bring my dog in next Wednesday.

YoursTruly:  I’m sorry, next Wednesday afternoon is full, but we can go forward to the following Wednesday, or, if you’d like, you can bring your dog sooner but the rabies vaccination will be full price and there will be a charge for an office visit attached to it.

Caller:  But I need to get my dog in before the end of April.

YoursTruly:  (silence)

YoursTruly:  Ma’am, the last Wednesday in April has already passed.  There are no more Wednesdays left in April.

Caller:  But the sign said every Wednesday in April.

YoursTruly:  (silence)

YoursTruly:  I’m not sure what sign you are referring to, but we have been having a low-cost vaccination clinic every Wednesday afternoon from 2-5 since last July.

Caller:  There’s a sign at Harvey’s.

YoursTruly:  OK, well, I’ll check on the sign at Harvey’s, but I can assure you that it’s every Wednesday from 2-5 by appointment, and there are no more Wednesdays left in April.  Would you like to make an appointment for May 9?

Caller:  Yes, I would.

YoursTruly:  Here are the times I have available (and I rattle off a list of available times).

Caller:  (aside to someone else)  Mama, do you want 3:15, 3:30, 3:45, 4:15, 4:30, or 4:45?

Mama:  It don’t matter to me.  It’s your dog.

Caller:  We’ll take 3:15.

YoursTruly:  OK, may I have your last name please?

Caller:  Put it under Wade but it’s my mama’s dog now.

YoursTruly:  May I have your mother’s first name please?

Caller:  Bonnie.

YoursTruly:  What’s the dog’s name, please?

Caller:  Lady Rose.

YoursTruly:  OK, your mother  has an appointment for Wednesday, May 9th, at 3:15, for Bonnie Wade and “Lady Rose”.

Caller:  That’s not my mama’s name.

YoursTruly:  I thought you said put it under Bonnie Wade.

Caller:  *MY* last name is Wade, and it’s my dog, but my mama has it now.

YoursTruly:  (mental deep breath)  We need to record the dog’s name under the person that has the dog, so that if the animal control officer comes around and checks the rabies vaccination and rabies certificate, everything matches.

Caller:  Oh, that won’t happen.  Our dogs is inside.

YoursTruly:   May I have your mother’s name, please?

Caller:  Her name is Bonnie Cook.

YoursTruly:  Ok, I’ve got your appointment down for Wednesday, May 9th, at 3:15.  If anything changes, please call us.

Caller:  OK.  Thank you.

YoursTruly:  Good-bye.

One minute later, the phone rings, and I can tell from the caller ID that she’s calling back…

YoursTruly:  (deep breath)



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